Refund policy

Returns, Refunds & Consumer Rights Policy

Your Right to Cancel (Change of Mind)

At Bautven, we offer a voluntary 15-day cancellation period, which is more generous than the minimum requirements set by provincial consumer protection laws. This period begins the day after you receive your order. To cancel your order, please contact us at bautven@outlook.com. You are not required to provide a reason for cancellation.

Provincial consumer protection laws may provide additional cancellation rights.

How to Return Items

To initiate a return, please contact us first at bautven@outlook.com. Once you have notified us, please return the items within 15 days to the following address:

Bautven
1501-2250 Homelands Dr,
Mississauga, L5K 1G8, Canada

Ensure that items are in their original, unused condition with all tags attached. Please keep proof of postage for your records.

Return Shipping Costs

You are responsible for return shipping costs unless the items are defective, damaged, or incorrect.

Refunds

Refunds will be processed within 14 days of receiving the returned items. The refund will be issued to the original payment method. Please allow 5-10 business days for the refund to appear in your account. Deductions may be made if the goods have been diminished beyond what is necessary to establish their nature, characteristics, and functioning.

Defective, Damaged, or Incorrect Items

Under the provincial Sale of Goods Act, goods are subject to implied warranties of merchantability and fitness for purpose, which cannot be excluded by contract under Canadian law. If you receive defective, damaged, or incorrect items, you have the right to return, repair, replacement, or refund. Please contact us at bautven@outlook.com within 48 hours of delivery with photographs of the issue. We will cover return shipping for defective, damaged, or incorrect items.