Complaint Handling
How to Make a Complaint
If you have a complaint regarding your experience with Bautven, please contact us via email at bautven@outlook.com. To help us address your issue efficiently, please include the following information:
- Your full name
- Order number (if applicable)
- A clear description of the issue
- Your desired outcome
- Any supporting evidence (such as photos or screenshots)
What Happens Next
We will acknowledge your complaint within 2 business days. Our team will then investigate the matter thoroughly. We aim to provide a full response within 2 business days. If your complaint is complex and requires more time, we will communicate a revised timeline to you promptly, ensuring it does not exceed 30 business days from the receipt of your complaint.
Escalation (Internal)
If you are not satisfied with the initial response to your complaint, you may request an escalation to a senior team member. We will review the escalated complaint and respond within 2 business days.
External Resolution
If you remain dissatisfied after our internal process, you may contact the applicable provincial consumer protection office for further assistance. For issues related to cross-border or deceptive marketing practices, you may reach out to the Competition Bureau Canada at competitionbureau.gc.ca or by calling 1-800-348-5358. For privacy-related concerns, please contact the Office of the Privacy Commissioner of Canada at priv.gc.ca or by calling 1-800-282-1376.
Returns and Defective Goods
If your complaint relates to a return, cancellation, or faulty item, please refer to our Returns, Refunds & Consumer Rights Policy for the specific process.
Last Updated: May 2026