Privacy policy

Who We Are

This Privacy Policy applies to Bautven, operated by Eugene Allan Bautista, an individual operator. Our postal address is 1501-2250 Homelands Dr, Mississauga, L5K 1G8, Canada. You can reach us for privacy-related inquiries at bautven@outlook.com. We are responsible for the personal information we collect and hold.

Privacy Officer (PIPEDA Principle 1 — Accountability)

Under PIPEDA Principle 1, Bautven designates Eugene Allan Bautista as the individual responsible for compliance with this Privacy Policy. You may contact our Privacy Officer at bautven@outlook.com for any privacy-related inquiries.

What Personal Information We Collect

  • Identity: name
  • Contact: email, phone, delivery/billing address
  • Transaction: order history, payment details (processed by third-party providers — we do not store card numbers)
  • Technical: IP address, browser type, device, Shopify session data
  • Usage: pages visited, products viewed, referral source
  • Marketing: your communication preferences

We collect only what is necessary for the purposes identified below.

How and Why We Use Your Information

  • Processing and fulfilling orders
  • Managing payments
  • Sending order confirmations and updates
  • Fraud prevention and security
  • Improving our website (analytics)
  • Marketing communications (with consent under CASL)
  • Legal obligations (tax records — Income Tax Act s.230, 6-year retention)

Consent

Under the PIPEDA meaningful consent model, we obtain implied consent for information necessary to fulfil a transaction or for non-sensitive purposes. Express consent is obtained for sensitive personal information and marketing communications (CASL). You may withdraw your consent at any time, subject to legal or contractual restrictions. Withdrawal of marketing consent does not affect order-related communications you continue to receive for purchases you make.

Limiting Use, Disclosure, and Retention

We use and disclose personal information only for the purposes identified in this Privacy Policy. We do not disclose your personal information to third parties for purposes other than those identified in this Privacy Policy without your consent. Personal information is kept accurate and up-to-date based on what you provide and update through your account.

Who We Share Your Information With

  • Shopify Inc. (e-commerce platform headquartered in Ottawa, ON; hosting infrastructure in the United States)
  • Payment processors (Shopify Payments)
  • Delivery partners (Canada Post, courier services as applicable)
  • Analytics / Marketing providers: Meta Pixel (Facebook/Instagram), Google Ads conversion tracking, TikTok Pixel

We do not disclose personal information for purposes beyond fulfillment, security, legal obligation, and (with consent) marketing.

Safeguards

We protect personal information through physical, organizational, and technological safeguards appropriate to the sensitivity of the information, including encrypted transmission (TLS), access controls, and Shopify platform security.

Openness

Information about our policies and practices relating to personal information is openly available through this Privacy Policy and on request from our Privacy Officer.

Individual Access and Correction

You have the right to access your personal information, challenge its accuracy, and request correction. You may also withdraw your consent. To exercise your rights, contact our Privacy Officer at bautven@outlook.com. We will respond within 30 days, as required by PIPEDA s.8(3). Where the request is complex, we may extend this period and notify you of the extension under PIPEDA s.8(4).

International Transfers

Some service providers process data outside Canada, including:

  • Shopify Inc. (Canadian-headquartered but with hosting infrastructure in the United States via Google Cloud and AWS)

Where your information is transferred outside Canada, we remain accountable for its protection under PIPEDA Principle 1, and our service providers are bound by contractual privacy commitments.

Data Retention

  • Order data: retained for 6 years (Income Tax Act s.230; CRA recommends 6-year minimum)
  • Marketing data: until consent withdrawn
  • Technical/analytics data: typically 26 months for analytics platforms

We securely delete or anonymise your information when no longer needed for the identified purposes.

Cookies

For details about cookies and tracking technologies, see our Cookie Policy.

Challenging Compliance

You may challenge our compliance with this Privacy Policy by contacting our Privacy Officer at bautven@outlook.com. If you are dissatisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada (OPC):

  • Web: priv.gc.ca
  • Phone: 1-800-282-1376
  • Mail: 30 Victoria Street, Gatineau, QC K1A 1H3

We encourage you to contact us first so we can address your concerns.

Changes to This Policy

We may update this Privacy Policy from time to time. The version in force when you place an order applies to that order.

Last Updated: May 2026